MEMBERSHIP AND CUSTOMER EXPERIENCE COORDINATOR
Location :Remote

Job Type: Freelance

Posted: 16, Oct. 2022

The Role

This is an exciting time to be joining our team as we are building unique travel experiences around the world and are planning to launch our membership platform. As such, the Membership and Customer Experience coordinator will directly work with the founder.

This person will be responsible for creating & curating membership communities globally, in charge of recruitment and retention of members for OTIUM club, overseeing all aspects of the member experiences, including member perks, digital content and all member communications.

Main Duties

• Recruitment & retention: drive global membership recruitment, work to build and strengthen a community centred around travel, slow life, wellness and art.

• Membership Content: oversee and be responsible for building, growing benefits for our members, securing partnerships and ensuring a diversely represented offer of small brands from the wellness, hospitality and fashion industries.

• Retreats: Foster the creation, implementation and hosting of retreats, ensuring each event delivers the brand standards and promotes member engagement.

• Communication: execute a communication plan for your region, ensuring your members receive relevant and regular content and communication.

• Ambassador program: recruit, build and partner the program of Friends of OTIUM. Engage in networking and outreach activity in your region to establish key local individuals, connectors, opinion leaders and inspirational creatives to build brand awareness, spread goodwill and attract new members.

Requirements/ Qualifications:

• Personality - Charismatic, confident and creative personality, ideally passionate in the creative verticals of fashion, art, music with natural entrepreneur spirit

• Motivation - Self-motivated and driven to get things done independently without a team around them

• Organisation – a highly organised person with the ability to manage different tasks, prioritise successfully in order to deliver results with a great eye for detail

• Written and verbal communication skills – excellent written skills with experience of writing marketing emails, event copy, press releases and emotionally intelligent verbal communication skills

• Travel - Flexibility to travel.